Helpdesk Services

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Outsourced Helpdesk Services

IMAC Facilities Management offer Help desk services to provide 24-hour cover for your clients.

Without the additional costs of employing more staff or training up the existing team. Our complete 24-hour telephone answering service solution seamlessly adapts with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.

Our helpdesk support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full-time team.

The Benefits of our Help Desk Support Services.

  • 24-hour cover, 7 days per week. We provide 24/7 cover as standard, so there’s always someone ready to answer your client’s calls.
  • Customer service experts, all our operators are trained to handle customer service calls which will improve the experience for your customer.
  • All calls answered promptly.
  • Rapid response times.
  • We offer detailed call reports which can be sent daily, weekly or monthly.
  • Reduced costs.
  • Improve Customer Retention.

Call Us Now

Call us today to book a survey on:

Get In Touch!

You can find the full contact details for our Dublin, Derry and London offices below:
DERRY:
7 Main Street, Dungiven, Derry BT47 4LD
DUBLIN:
Unit 7 Burnell Court, Northern Cross, Malahide Road, Dublin 17
LONDON:
Office 7, 35-37 Ludgate Hill, London EC4M 7JN
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