IMAC Facilities Management offer Help desk services to provide 24-hour cover for your clients.
Without the additional costs of employing more staff or training up the existing team. Our complete 24-hour telephone answering service solution seamlessly adapts with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.
Our helpdesk support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full-time team.